Policies and Plans

Policies and Plans 2017-09-02T11:35:41+00:00

Library Policies

Rules of Conduct Policy

Welcome to the Middletown Public Library. The Library is supported by the taxes of the people of Middletown who expect our Library to be clean, comfortable and safe places for selecting materials, reading, researching, studying, writing, and attending programs and meetings. To this end, the Library is responsible for establishing rules of conduct to protect the rights and safety of Library patrons, volunteers, and staff, and for preserving and protecting the Library’s materials, equipment, facilities, and grounds. In addition, the Library has a strong commitment to intellectual freedom and to freedom of access to information.

Enforcement of these rules will be conducted in a fair and reasonable manner. Library staff and/or Middletown Police Officers will intervene to stop prohibited activities and behaviors. Failure to comply with the Library’s established rules, regulations, and policies could result in removal from the premises and exclusion from the Library for a period of one day to one year, or in arrest or prosecution. Violations could also result in the restriction and/or termination of Library privileges, including the use of Library computers and other equipment.

Individual patrons may request an administrative review of an exclusion order that is for a period greater than seven days.

For the comfort and safety of patrons, volunteers, and staff, and the protection of Library property, the following actions are examples of conduct not allowed on Library property:

Engaging in any activity in violation of Federal, State, local or other applicable law, or Library policy.

Failing to comply with a reasonable staff request.

Carrying firearms and dangerous weapons of any type except by law enforcement officers.

Being under the influence of alcohol/illegal drugs, and selling, using, or possessing alcohol/illegal drugs.

Verbally or physically threatening or harassing other patrons, volunteers, or staff, including stalking, staring, lurking, offensive touching, and obscene acts such as sex acts and indecent exposure.

Soliciting or conducting surveys not authorized by the Library.

Stealing, damaging, altering, or inappropriate use of Library property in Library facilities or on Library grounds, including computer hardware and software, printers, copiers, phones, and other equipment.

Trespassing in nonpublic areas, being in the Library without permission of an authorized Library employee before or after Library operating hours, or camping on Library grounds.

Fighting or challenging to fight, running, pushing, shoving, or throwing things.

Creating disruptive noises such as loud talking, screaming, or banging on computer keyboards.

Gambling and group activities which are disruptive to the Library environment.

Using audible devices without headphones or with headphones set at a volume that disturbs others. Using cell phones, pagers, and other communication devices in a manner that disturbs others. Audible cell phone and pager ringers must be turned off.

Using restrooms for bathing or shampooing, doing laundry, or changing clothes.

Littering.

Smoking, chewing, and other tobacco use on Library property.

Entering or being in the Library barefoot, without a shirt, with offensive body odor or personal hygiene, or being otherwise attired so as to be disruptive to the Library environment.

Consuming food or beverages in public areas of the Library not authorized by the Library Director.

Leaving packages, backpacks, luggage, or any other personal items unattended. These unattended items are subject to immediate confiscation.

Using wheeled devices in Library property or on Library grounds including use of skateboards, roller-skates, motorized or non-motorized scooters, and shopping carts (except for motorized ADA assistive devices, wheelchairs, walkers, and strollers, bicycles).

Moving Library furniture from where it is placed by Library staff.

Lying down or sleeping in the restrooms, or on any floor, or couch, table or seat in the Library; having feet on furniture; or blocking aisles, exits or entrances.

Neglecting to provide proper supervision of children (See Middletown Public Library Policy- Unattended Child Policy).

Bringing pets or animals, other than service animals necessary for disabilities, into the Library, except as authorized by the Director.

Harassment Prevention Policy – Revised June 2012

It is our policy to maintain an environment free of intimidation, insult, and harassment based upon race, color, religion, sex, age, national origin, or disability.

No patron or employee shall engage in comments, jokes, or name calling that is vulgar, offensive, or profane, or that may insult someone’s religion, race, sex, color, disability, age or national origin.

No patron or employee, whether supervisory or non-supervisory, may sexually harass another employee. Sexual harassment includes, but is not limited to:

Touching or making improper or proposition advances;

Abusive, vulgar language of a sexual nature;

Suggestive jokes or comments about an employee’s body or wearing apparel; Display of sexually suggestive cartoons, pictures, or photographs.

Any such incident should be reported promptly to a supervisor, the director or board of trustees for investigation and resolution. In its efforts to prevent discrimination or harassment of any kind, the library will maintain an open-door policy. All complaints will be promptly and confidentially investigated. The complainant will be advised of the result of the investigation. Any employee, supervisory or non-supervisory, found to have engaged in harassment or discrimination toward another employee will be subject to discipline, up to and including termination of employment. Any patron found to engage in such conduct will be asked to leave and subject to criminal prosecution where appropriate.

Middletown Public Library Internet Use Policy

The Internet is a global collection of computer networks that connects millions of computers all over the world. Use of the Library’s Internet computers provides patrons with access to vast amounts of information available electronically throughout the world.

Millions of sites are accessible over the Internet, some of which contain inaccurate, controversial and even offensive material. We firmly believe that the valuable information and interaction available on this worldwide network far outweigh the possibility that users may come across materials that are inconsistent with the goals of the Library. The Library does not monitor and has no control over the information accessed through the Internet and cannot be held responsible for its content. Parents and legal guardians who are concerned about their children’s use of the Internet should provide guidance and monitor their children’s use of this resource as they would with other library materials. Only you have the right to define what material or information is consistent with your personal and family beliefs, and only you can apply these values for yourself and your children as you use the Library’s resources. The Library does not act in place of or in absence of the parent and is not responsible for enforcing any restrictions which a parent or guardian may place on a child’s use of this resource.

Use of the Internet in the Library is a privilege, not a right, and inappropriate use will result in a suspension and eventual revocation of this privilege. Examples of inappropriate use include by are not limited to the following:

  • Violation of local, state or federal laws
  • Attempting to gain unauthorized access to computer systems or files
  • Unauthorized tampering with computer hardware or software
  • Viloation of software license agreements and copyright laws
  • Violation of another user’s privacy
  • Use of sounds or images that might disturb others
  • Use of Internet workstations for any purpose other than Internet access
  • Any activity that accrues an expense to the Library other than printing
  • Misrepresenting one’s self to others
  • Loading personal software onto the Internet computers
  • Use of chat rooms
Illegal acts involving the Library’s computing resources may be subject to prosecution by local, state and federal authorities.
Library staff will assist patrons with Internet use as time permits but cannot offer detailed personal instruction. Staff will help patrons locate books and periodicals about the Internet.

The Library does not directly provide electronic mail or access to news or discussion groups, in part because other entities on the Internet, such as commercial vendors, provide these services. Patrons may use the Library’s Internet resources to access accounts obtained through these services as long as they do not require any alteration of the computer’s resources or files.

Internet access from the Library is open to all who adhere to this policy. All users must have a valid Ocean State Libraries (OSL) Library card to use Library computers. The card must be in good standing as defined by OSL guidelines. Out of state visitors may be issued a guest pass in lieu of purchasing a non-resident library card. Priority of use in the children’s room, in order of first to last, will be (1) children, (2) parents with young children present, and (3) other adults. Adults unnacompanied by children should use the available computers that are located in the Adult Area of the Library.

MIDDLETOWN PUBLIC LIBRARY LONG RANGE PLAN

FY2016-FY2020, Approved by the Library Board of Trustees, June 16, 2015

 THE LIBRARY AND THE COMMUNITY: AN OVERVIEW
Middletown is a community of 16,150 residents, located on historic Aquidneck Island. It was incorporated in 1743, and possesses a rich cultural heritage, an outstanding quality of life, and access to pristine natural resources.

The Library is governed by a seven member volunteer Board of Trustees appointed for a three year term by the Middletown Town Council. It
receives an annual operating budget from the Town of Middletown as well as generous support from the Friends of the Middletown Public Library, from local businesses, and from the Rhode Island Foundation.

The Library is open seven days a week, a total of sixty one hours, from September to May and six days per week during the summer.
Services include free use of the meeting room by community groups and non-profits, free Wi-Fi, free scanning to email, free access to computers, free personal income tax preparation by trained preparers, art exhibits, professional quality black ink and color printing,
instructional workshops including 3D design and printing, programming for all ages groups, access to the Friends’ gently used book store and a community garden in the rear of the property. The Library’s collection is comprised of 76,000 books, periodicals, digital resources, and miscellaneous circulating equipment.

Cardholders also have direct access to the 4.4 million items held in other Rhode Island public libraries through the Library’s membership in the Ocean State Libraries network.  Staff mediated interlibrary loan service provides additional access to the holdings of over 40,000 libraries worldwide.

Library use has increased steadily in the last five years. Respondents to the 2015 community survey indicated that they primarily use the Library and its website regularly for access to technology and to borrow materials, both print and digital. One patron noted that the Library is an extension of home. As such, the Middletown Public Library is an invaluable asset to the Town and has earned a high standing as a vibrant part of the community.

Mission Statement

The Middletown Public Library seeks to improve and enrich lives through information, education and recreation. The Library serves the community by providing clean and inviting surroundings, well-organized and up-to-date collections, access to state-of-the-art technology, friendly professional service and well-trained staff who are committed to excellence.

Vision Statement

The Library will maintain its status as an exemplary provider of services that encourage the free flow of ideas to inform, educate, enrich, and entertain its patrons.

I. Library collections will be well organized, accessible, and up to date.
II. Library staff will be well trained to provide friendly, professional service.
III. The Library building and grounds will be clean, safe, and inviting.
IV. The Library’s presence in the community will continue to expand and evolve.

The quality of the collection has continued to improve since the 2010 assessment.
Metrics:
1. Patrons rated the MPL’s collection as the number #1 reason why they visit the Library.
2. The Library is a net lender to other Ocean State libraries.
3. Circulation statistics reflect increased use by Middletown patrons.

Library circulation
FY10           FY11           FY12           FY13           FY14           FY15           FY16           FY17
148,999     157,625      164,434      175,314      174,674      164,990     161,268       163,671

ACTION PLAN:
-Update the Library’s collection development policy (2012) to keep the library collections relevant to the changing needs of the community.
-Provide in-depth collection development to identified areas of high interest to the community.
-Continue to explore the publishing/marketing shift from print to electronic formats including streaming video and music.
-Raise an awareness of technological innovations that enable access to new library materials in a timely

ACTION PLAN:
1. Assess the need for staff in all departments to support the Library’s Mission.
-annually analyze all available benchmarks, i.e. statistics, trends, community input, staff input
-annually review all job descriptions
2. Provide training for staff development with a focus on technology.
-identify a basic skill level for all staff to achieve
-provide necessary training to achieve that level
3. Evaluate all staff, providing meaningful feedback and a forum for staff input.
-complete annual staff evaluations by June 30th
-continue to regularly schedule staff meetings at all levels
4. Provide all staff with a healthy and productive work environment.
-budget adequate funds for building maintenance, including cleaning services
-budget adequate funds for continuing education and attendance at professional meetings

Planning Assumption: A move to a different facility is highly likely within the time period of this report. Based on this assumption, large scale capital investment in the existing facility is not considered practical.

Exterior Safety Issues that Require Immediate Action:
Large deep Crack at the threshold below the south fire exit door to the Children’s room
Fire exit needs handicap ramp
Metal protrusions below the door are hazards
Flashing on roof throughout the building requires inspection and repair
Staff Lounge windows have cracked panes and severe weathering and paint peeling/chipping

Open space in Rear of Library.  Recommend Library contract an outdoor use design concept to include ideas such as:
Amphitheater
Playground
Outdoor theater
Spruce up the Middletown Public Library Signs…especially the metal sign on the brick

Interior Safety Issues that Require Immediate Action:
Conference Room – missing screen/grill from all the air outlet/intakes
Ceilings – Several water stained ceiling tiles throughout the library
Adult Public Computer Area – Recommend individual stations for more privacy and ascetics
Reference Desk – Wire runs at the reference librarian desk pose a significant trip hazard.
Custodial Storage Room – the light switch is not easily accessible from the hallway entrance

Children’s Library –
– Children’s bathroom faucets too big for kid’s hands to turn.
– Weight of children’s bathroom door in conjunction with door knob is difficult for children to open door.
– Staff bathrooms: one is used as storage. Recommend converting both bathrooms into storage rooms and let staff use hallway staff bathrooms.
– Fire exit door has broken retainer arm.

Storage – this is a library wide problem. Not only is there a lack of storage space, but gear, equipment and supplies are stowed in areas that are safety hazards in case of an emergency if the building must be evacuated.

Committee offers two potential solutions:
– Investing in a climate controlled storage trailer that could be transported to a new location if required.
– Convert second set of bathrooms in the children’s section to storage.

Non-Safety Related Items that should be considered for Action:
Crack on deck at front door entrance requires addressing
Parking lot light stanchion closest to the Navy Housing fence should be removed or replaced
Garden water collection tank on cinder blocks requires re-stabilizing
Outside brick and mortar around the whole library needs resurfacing
Gutter end cap over Resource Room is missing
Spruce up the Middletown Public Library Signs…especially the metal sign on the brick
Lower parking signs to enhance visual appearance of the building front
Children’s Librarian station could use another cable run for a second computer on the corner desk.

The popularity of the Library has continued to increase since the 2010 assessment.
Metrics: Current statistics show a substantial annual increase in the use of library services by Middletown patrons.

Library program attendance
FY10: 2,573
FY11: 1,973
FY12: 4,196
FY13: 6,066
FY14: 6,538

ACTION PLAN:
-Continue to develop a partnership with all Middletown Public Schools (libraries, librarians, reading teachers, classroom teachers, and administration), and local early childhood programs.
-Continue outreach to Middletown’s senior and special needs population.
-Continue to raise awareness of and publicize community events and programming hosted by MPL.
-Continue to provide technical services, software instructional classes, one-on-one assistance with computers, and access to wireless internet (WI-FI), public computers and printers.
-Facilitate the self-sustaining community garden located behind the library

The Middletown Public Library has made substantial progress in the areas of Collection Development, Staff Development, the Physical Plant and Community Outreach. An increased budget for print and digital materials represents a strong response to meeting patrons’ needs for resources, as indicated by increased circulation statistics and sustained net lending to other libraries. Staffing levels have fluctuated as services have transitioned from traditional to innovative. New technology including black ink/color photocopier/scanners, self-checkout, e-readers, 3D printing, smart TV HDMI projection, and VDI (virtual desktop integration) installations have been realized. Increased broadband and WIFI capability provide strong wireless internet access both inside the building and outside in the parking lot. Building maintenance and preventive maintenance are priority budget line items, resulting in a more comfortable and attractive environment that actually costs less to maintain. Accelerated programming initiatives and determined outreach activities to schools have been instrumental in achieving increased program attendance. Across the board, statistics indicate increased use of the Library despite a decrease in the local population. The Library Board of Trustees, the staff, and the Friends of the Library are united and committed to fulfilling the Library’s mission.

Middletown Public Library
Report of the 2015 Five-Year Planning Committee: Status Report re: 2010-2015 Goals

INTRODUCTION
The Five Year Planning Committee, a committee established by the Middletown Public Library Board of Trustees, began its work in April of 2015. The committee was comprised of the following staff and residents of Aquidneck Island:
Ellrony Williams, Committee Chair and Library Trustee
Heather Huggins, Head of Reference Services
Maureen Maurer, Patron and Assistant to the Town Administrator
Carolyn Redmond, Patron and member of the Friends of the Middletown Public Library
Brenda Rodriques, Patron and member of the Friends of the Middletown Public Library
Lynette Ricci, Patron and staff member Naval Undersea Warfare Center
Col. Robert Carney, USA Ret., Patron and faculty member Naval War College
CAPT. Steven Senteio, USN Ret., Patron and local businessman
Theresa Coish, Library Director
The charge of the committee was to examine the current status of the Library and the level of achievement of the expiring five-year plan, to seek and analyze input from the community served by the Library, and to make recommendations for the next five years. All meetings were publicly posted. A timeline of deliverables was created with the intent that a final report would be ready for review by the Library Board of Trustees in June.
Committee members were provided with background information on the library, five year statistics, community census data, prior planning committee findings, and reports on staff levels and the physical plant. It was noted that the majority of the long range plan goals had been met or exceeded.
Input from library users was received using a community survey. A suggestion box located on the circulation desk provided three years of comments, ideas, and concerns. Three public forums to coincide with committee meetings were advertised in the local newspaper. All community input data was compiled and analyzed.
The committee discussed the four major areas of the current plan: Collection Development, Staffing and Staff Development, Physical Plant and Community Outreach. The committee reaffirmed those areas as priorities. Subcommittees were formed to focus on each area. The Library’s mission, vision statement, and the evolving role of technology were discussed. A new mission and vision statement were drafted. There was a consensus that technology initiatives should be incorporated into the four major areas to the greatest extent possible.
The Mission Statement was reviewed first as it serves as the focal point from which the committee began its progress review and goal development.
The current statement:
MISSION STATEMENT
The Middletown Public Library will provide current high-interest and informational material in a variety of formats and incorporate technological advances.
The Library is committed to meeting the needs of, and providing equal access to, all users.
The Library will maintain its status as an exemplary provider of services that encourage the free flow of ideas to inform, educate, enrich, and entertain its patrons.
PROPOSED MISSION STATEMENT AND VISION STATEMENT
Mission Statement
The Middletown Public Library seeks to improve and enrich lives through information, education and recreation. The Library serves the community by providing clean and inviting surroundings, well-organized and up-to-date collections, access to state-of-the-art technology, friendly professional service and well-trained staff who are committed to excellence.
Vision Statement
The Library will maintain its status as an exemplary provider of services that encourage the free flow of ideas to inform, educate, enrich, and entertain its patrons.
I. COLLECTION DEVELOPMENT
A. Status Report re: Improve Collection Development Goals (2010-2015)
 Continue to improve and expand the Library’s collection, particularly with the addition of non-print items (e-zone, online resources, etc.), keeping up with new formats as they are developed. Collection should be kept as current as budget allows. A new library media area is currently under construction.
A new line item for digital resources was added to the operating budget in FY12; FY15 digital resources budget: $18,740. In FY09, the digital resources budget was $300.
In FY14, a lease program for audio books was added. The media area was completed in FY11.
 Continue the preservation of library archival material with appropriate storage for fragile items (Middletown Garden Club and MPL Friend’s records).
Archival materials are stored in acid free containers. There has been no interest from researchers in the Middletown Garden Club primary resources. The Friends of the Library records have been digitized.
 Continue to shift reference resources to the non-fiction circulating collection making it more accessible to patrons.
Fewer print reference materials are being purchased as more digital information becomes available. Print reference items have been moved to the circulating collection as appropriate.
 Cataloging material has become a problem, and original cataloging options are being addressed to prevent further accumulation of backlogs (increase in staffing to meet these demands should be addressed in staffing).
The cataloging backlog has been eliminated without an increase in staffing by downloading MARC records from vendors.
Additional collection development activities completed but not included in the Long Range Plan:
1. FY12 – purchased a rental book service subscription to provide additional copies of high demand titles.
2. FY14 to FY15 – established and funded a literacy collection to benefit tutoring programs for ESL classes and individuals who are receiving literacy instruction.
II. STAFFING AND STAFF DEVELOPMENT
A. Status Report re: Improve Staffing and Staff Development Goals (2010-2015)
 Continue to assess the need for staff in all departments and provide the necessary training for professional and vocational development.
 Reinstate the part-time Reference librarian position to help cover the weekly hours of direct service to the public.
Position was reinstated in FY12 at 20 hours weekly. Changes in reference duties, and the subsequent vacancies of two part time reference positions, resulted in an adjustment to the organizational chart and the elimination of the part time reference position.
 Create a separate Young Adult librarian position and job description.
One of the 20 hour reference librarian positions had responsibilities for young adult service. Programming was scheduled during school vacation weeks and during the summer but attendance was very slim.
 Reinstate a part-time Technical Services position to assist with processing and cataloging.
This position was not reinstated. Circulation staff assists with processing during off desk time. Cataloging is kept up to date by downloading MARC records from vendors.
 Create another professional full-time Children’s librarian position to replace the current split position.
In FY12, a 35 hour library assistant was appointed to assist the Children’s librarian.
 Continue staff training for using Encore and online resources.
Staff training has continued.
 Continue to evaluate all staff and provide meaningful feedback and forums for staff input and contributions.
 Reinstate annual staff evaluations (Mid May thru June).
All employees are evaluated annually.
 Continue to hold staff meetings at all levels on a regular basis.
Staff meetings are held regularly.
 Continue to provide and solicit adequate resources for staff to maintain a healthy and productive work environment.
 Continue to budget funds for cleaning services, climate control, continuing education, and staff attendance at professional meetings and workshops.
Sufficient funds are budgeted annually to fund the cleaning service, to keep walkways hazard free during winter months, to maintain an even interior temperature all year long, to support continuing education, and staff attendance at offsite meetings.
III. Physical Plant
A. Status Report re: Physical Plant Goals 2010-2015
Library Administration will:
 Continue to execute a pro-active program of preventive maintenance
A preventive maintenance program is in place for pest control, HVAC temperature control, and the annual cleaning of the gutters. In addition, the roof is inspected annually and repaired when problems are identified. In FY14, electric hand dryers were added to the public restrooms to replace the paper hand towels in order to avoid clogged drains.
 Participate in meetings regarding decisions in future land use in the event of changes or amendments to the Town of Middletown Comprehensive Plan.
Library Administration has attended and participated in every meeting scheduled for the West Main/Coddington Master Plan.
Entrance
 Add more curb appeal to outside entrance and foyer
In FY11, the front columns were replaced. A water feature for the foyer was purchased in FY12. The Giving Tree was moved to the south wall of the foyer in FY14. Seasonal plantings are added annually.
 Address unevenness of floors to avoid tripping hazard
In FY10, substantial work was executed to correct the cracked floor in the non-fiction area. The entire perimeter of the building was reinforced with grout that was pumped into the foundation at regular intervals.
 Provide better control of 3 HVAC zones in newer portion of the building
An HVAC upgrade was completed in FY11. The temperature is more comfortable.
 Investigate reopening of side entrance into Children’s Dept.
The side entrance is used primarily by staff. It is a designated emergency exit. It is not feasible to be used by the public because it is not handicapped accessible. The cost to make the side entrance accessible is cost prohibitive.
Public rest rooms
 Investigate energy efficiency options
HVAC controls upgraded to make the temperature more even and comfortable in FY11. Electric hand dryers installed in FY14.
 Make HVAC control tamper proof
Controls were upgraded and are tamper proof.
 Add separate diaper disposal
A separate diaper disposal was deemed not necessary.
Friends Bookstore
 Replace sliding doors with bifold or trifold doors
The door was replaced in FY13.
Children’s Room
 Add more shelving – books are kept on two book carts because there is no room to shelve them
Additional shelving was added in FY12 and FY13.
 Address exit door problem – despite repeated maintenance, driving rain enters and wets the carpet
Several repairs were made to the door frame. On occasion, the floor gets wet but this is now the exception and not the rule.
 Replace carpet that is water damaged and dirty
The carpet is cleaned every year.
 Add lighting to vestibule storage area
Lighting was upgraded in FY12.
 Replace stained ceiling tiles
Stained ceiling tiles are replaced as necessary.
 Add filters to rest room sinks
Filters were not added to the sink as the plumber consulted advised that the whole sink and faucet would have to be replaced.
 Add more artwork to the walls
Art work and sculptures were added in FY12 and FY13.
 Add slat wall panels for displays
Slat wall panels added in FY12 and FY13.
 Better utilize original rest room
Storage items were removed from one of the two original rest rooms. One is functional and the other is not used.
 Remove or relocate existing non-working water fountain as it is too close
to the wooden bookshelves
The plumber who was consulted has advised that the water fountain cannot be removed without removing a portion of the wall; therefore it is cost prohibitive to remove or relocate the water fountain.
Additional improvements to the Children’s Room that are not listed in the current plan:
1. FY13 – added a new public document center to provide high quality black ink and color printing/photocopying as well as free scanning to email
2. FY13 – added a self-checkout station to make borrowing materials easier for parents
Staff Room
 Replace appliances
The appliances have not been replaced as the space is too small. The water cooler was replaced and now provides both hot and cold water. The staff room has been reorganized by moving furniture, adding art to the walls, and adding more comfortable seating.
Archives Area
 Clean out papers, supplies, obsolete equipment, broken furniture, and odds and ends
In FY11, the archives area was cleaned.
 Provide storage of back issues of newspapers from current newspaper room
In FY11, a storage area for newspapers was set up in the archives area.
Main Library
 Repair cracks in the foundation
Cracks were repaired as was practical in FY11.
 Replace Carpet
In FY12, the carpet in the foyer and in front of the circulation desk was replaced.
 Add kiosk and seating to nonfiction area
In FY13, seating was added to the non-fiction area and the periodicals were moved.
 Convert newspaper room to quiet study area
The newspaper room was converted to a quiet study area in FY11.
 Replace stained ceiling tiles
Stained ceiling tiles are replaced as necessary.
 Improve lighting
Lighting in the media area was upgraded in FY14. Energy efficient light bulbs were installed in FY15.
 Redesign all seating areas, and relocate periodicals
All seating was reupholstered in FY10. Periodicals were relocated in FY13.
 Move reference desk to a more serviceable location
The reference desk was moved in FY12.
 Add slat wall panels for displays
Slat wall panels for displays were added in FY11, FY12, FY13, and FY14.
Exterior
 Replace wooden handicapped access ramp at entrance formerly used for wheel chair access
The ramp was removed in FY13.
A. Status Report re: Expand Community Outreach (2010-2015)
 Continue to develop a partnership with all Middletown Public School Libraries and Librarians.
Middletown school librarian positions were substantially cut in FY13. A partnership with the Forest Avenue School resulted in an initiative, Books are the Bridge, which brought school children and their parents to the Library for a successful, self directed reading program.
 MPL Friends Book Scholarship given annually to a Middletown High School graduating college bound senior.
The Friends no longer provide scholarships.
 MPL should work to develop a relationship with Head Start – East Bay Community Action Program at Joel Peckham Center on Green End Avenue, Middletown and Child & Family Services. Visit with library brochures and applications.
This is an ongoing activity.
 Continue outreach to Middletown’s senior population. A letter of interest/ support from MPL has been submitted to Mary Ann Slocum Director, Library Services Rhode Island Hospital/Lifespan for MPL’s participation in the Health Information Outreach to Senior Citizen Centers Project. Visit with library brochures and applications.
The senior center continues to be a hub of activity for Middletown’s seniors due to programming and lunch that is provided.
 Continue to enhance and publicize MPL Website to meet patron needs and expectations. New communication technology (Twitter, Facebook, Blogging, etc.) has been added to the library’s website. MPL staff evaluates and update the site frequently to make sure it is current and accurate.
The Library’s website is continually evaluated and upgraded for ease of use.
 Continue to maintain a computer replacement schedule. (Champlin Grant/yearly).
Currently the Champlin Foundation is no longer supporting computer replacement. In FY15, the Library will receive 12 VDI units to replace older computers.
 Continue to update gift, donation, and library brochures and support Friend’s Bookstore.
This is an ongoing activity. Most information about the Friends is now available on the Library’s website.
 Continue to maintain relationship with media, local businesses, educational, and other resources to provide better service.
This is an ongoing activity.
Additional outreach activities completed but not included in the Long Range Plan are:
1. FY11 – hosted a summer reading program for high school students that focused on the required summer reading titles
2. FY12 and FY13 – partnered with the Friends of the Library to participate in fundraising through the Library’s Summer Reading Program for the benefit of Heiffer International, the Make-A-Wish Foundation, and the Middletown Educational Collaborative
3. FY12 – children’s services staff introduced an art program to partner with homeschoolers
4. FY12 toFY15 – established and co-ordinate a self sustaining community garden with initial funding provided by the Friends of the Library, the Aquidneck Island Land Trust, and the Alice B. Mayer Trust
5. FY14 and FY15 – introduced a watercolor painting class sponsored by the Friends of the Library
Additional Technological improvements not included in the Long Range Plan:
1. FY11- upgraded interior cabling to category 6 to support increased computer bandwidth capabilities
2. FY11 – introduced print management and session maintenance software to improve the patrons’ user experience with the public computers
3. FY11 to FY15 – reference and technical services staff scheduled workshops and one on one appointments to promote the Library’s digital resources.
4. FY12 – upgraded WIFI capability.
5. FY13 – installed 2 self-checkout stations to make borrowing materials easier for patrons
6. FY13 – installed 2 public document centers to provide high quality color printing/copying and scanning to email.
7. FY13 – acquired e-Readers for circulation to allow patrons access to newer technology and digital formats of library resources
8. FY14 – acquired a smart TV for the public meeting room
9. FY15 – introduced wireless printing
10. FY15- migrated to an enhanced software product to streamline the Library website’s online calendar of events
11. FY15 – scheduled Design Studio workshops over the summer for children using grant funded equipment: a vinyl cutter, a heat press, and a 3D-printer; scheduled additional workshops and demonstrations for all ages during the fall, winter and spring
12. FY15 – installed 12 VDI (virtual desktop integration) units to replace aging public pc’s

MIDDLETOWN PUBLIC LIBRARY TECHNOLOGY PLAN,

FY2017-FY2019, Approved by the Library Board of Trustees, June 21, 2016

The Library Board of Trustees and the staff are committed to providing access to state of the art technology for all library users and staff. Fiber optic cable currently delivers 80Mb broadband. The purpose of this forward thinking technology plan is to build on the Library’s technological achievements.

Wireless units upgraded; statistics now available
Flat screen TV installed in the Hall Community Room
Microphone purchased for the podium
3 self check stations and receipt printers installed, grant funded
12 VDI units installed
2 public pc’s installed in the Young Adult area
Laptop loans finalized
How to guides for using electronic resources developed
One on one appointment for tech training made available
4 circulating e-readers cataloged and available for loan; digital content purchased and downloaded; currently each contains 58 titles
3 ipads purchased/catalogued for circulation, funded by the Friends
3D printer, vinyl cutter and heat press acquired through a collaborative grant
Wireless printing implemented
A minimum of 4 annual technology workshops scheduled for the public
Apple TV acquired and installed
Vuudu streaming movies account established

Digital postage meter installed
1 additional staff pc installed on the Children’s Service Desk
Website software upgraded; purchased event keeper and ek rooms
Website content updated to include details of all library services
3 cost effective label printers purchased for cataloging functions
Vendor uploads for MARC cataloging records implemented
1 Kindle Fire tablet and 1 Nook HD tablet purchased for staff training
1 ipad purchased for staff training, funded by the Friends
Phone protocols for incoming calls upgraded for efficiency
Voice mail set up for all departments
Phone installed in the Bookstore to increase security
Budget for digital resources increased by 300%
Staff training scheduled: Sierra ILS upgrade; e-readers; 3D printing; copier/scanning; Scratch; Event Keeper; self-checkout functions
Lynda.com access acquired for self-directed staff training in FY17
Software updated on all staff pc’s
Comprehensive equipment inventory completed and maintained

Keypad codes updated and individualized
Security system tested; faulty sensor replaced

Hardware and Applications
Computers
Desktop and laptop computers: 51 –for non-staff use: 39 Virtual Desktop: 12 –for non-staff use: 12 Total number of computers in use in your library: 63
Library owns equipment that provides the following functions –
Self-Check Out: Y Printing: Y Scanning: Y Fax Out: Photocopy: Y; Photocopy in color: Y Credit_Card_Reader: Barcode Scanner that can scan from smart phones: Microform:
Mobile Devices and Laptops
iPads: 4, Staff Use, Circulate, Has Usage Policy Kindles: 1, Staff Use, Has Usage Policy Nooks: 3, Staff Use, Circulate, Has Usage Policy iPods: 0, Laptops: 12, Staff Use, Circulate, Has Usage Policy Other tablets: 1, Circulate,
Peripherals
Chargers – Available for Checkout USB drives – For Sale or with Usage Charges Headphones – For Sale or with Usage Charges Speakers – Available for Checkout
Projectors – Available for CheckoutFor Sale or with Usage Charges Batteries – Printing – For Sale or with Usage Charges Faxing –
Other Equipment
Video players – Use in Library Gaming Console – V. Conf., Polycomm – V. Conf., Cisco – How often is the video conference equipment used:
Vendors the library works with –Copier: Konica Minolta; Automated Business Solutions –Phone: –Digitization: –Email/Web Hosting: EyeCite Media –Microform Readers:
Creative Space and Digitization Equipment
3-D printer: F Raspberry Pi: N Conversion space: N Digital Audio/Music Lab: N Video Lab: N Espresso (printing books on demand): N Others:
Scanner: Y Scanner for Microfilm: Digital Camera: Y
Instructional Technology
Smartboard: Projector: ELMO document camera: Apple TV:
Roku: Google Chromecast: Student response system: Tablets: Y Media cart: E classrooms or computer lab managed by the library and used for instruction: Total number of these classrooms or labs: 0 Total number of workstations in these classrooms or labs: 0 Capacity of largest classroom or lab: 0 Others: Sony TV
Content Management / Web Site
Library uses the following website/content management systems: Blackboard: Destiny: Dreamweaver: Drupal: Edline: LibGuides: Sakai: SharePoint: WordPress: Y Others: Library staff can directly edit the library’s web content? Y
Electronic Resources & Subscription
E-Books
How does the library acquire e-books? –Donation: –Lease: Y –On demand: –Purchase: Y
The library obtains e-book collections from –3M: –eBrary:
–EBSCO: –Follett: –Freading: Y –OverDrive: Y –Others: Barnes & Noble
The library offers users download or streaming –E-books with a web browser: Y –Audiobooks with a web browser: Y –Music with a web browser: Y –Video files with a web browser: Y –E-books download to a device: Y –Audiobooks download to a device: Y –Music download to a device: Y –Video files download to a device: Y –E-books via interlibrary loan: –Audiobooks via interlibrary loan: –Music via interlibrary loan: –Video via interlibrary loan:
The library allows patrons to download additional content to library owned e-readers.: N Can patrons add notes to borrowed e-readers? N The library accepts patron contributed digital content.: N
E-Journals
Number of individual e-Journal subscriptions: 1 Percentage of journal titles in electronic format only?: 0.01% The library provides e-journal access through – –EBSCO: –Proquest: –Zinio: –Others: –Publishers: Y
The library provides e-journal article access through interlibrary loan: N
Databases
Number of indexing database packages the library subscribes to: 3 The Library individually subscribes to abstracting and indexing databases from: –EBSCO: –Proquest: Y –Gale: –Others: e-Sequels
Multi-Media
The library offers the following streaming media collections – –Alexander Street Press: –Films on Demand: –Freegal: Y –Hoopla: –Others:
License Management
Who negotiates e-resource licenses and contracts for the library? –Consortium: –Lawyer(s) or Legal counsel: –Library director or staff: Y –Purchasing:
Who signs e-resource license agreements? –Consortium: –Lawyer(s) or Legal counsel: –Library director or staff: Y –Purchasing:
The library has legal help for or with license management: N If license agreement negotiation help existed, would you take advantage of it? N
Services
Virtual Reference / Instruction / Meeting
The library uses the following – –Virtual Reference: –Real Time Instruction: –Meeting:
Learning
The library creates online tutorials: N If yes, with – Camtasia: Captivate: Jing: LibGuides: Others:
The library provides bibliography creation tools: N If yes, with – BibMe: Destiny: EasyBib: EndNote: RefWorks: Zotero: Others:
The library provides training classes on the following technology topics – 3-D Printing: Y Digital Audio/Video Recording: E-book Access and Use: Y Online Safety / Privacy: Productivity Tools: Y Social Media: Y Website Development:
Digitization
The library maintains a digital repository: N If no, is the library planning to develop/participate one? N If yes URL: The depository resides on a local server:
The library maintains local history in digital format: N If yes
URL: Application/System used:
Access Made Easy
The library provides – Wireless network inside the library: Y Wireless access beyond the library facility: Y Mobile apps for – library collections: Self-Check: Mobile site: Wireless printing: Y

Budget

Expense 2017 2018 2019 Source
Ocean State Libraries annual fee $29,000 $30,450 $31,973 RI Grant in Aid
Envisionware license annual fee      $667       $667      $667 RI Grant in Aid
Overdrive license annual fee    $3,000  $3,000   $3,000 RI Grant in Aid
Website hosting annual fee      $600       $250     $250 Library operating budget
3 self-check licenses annual fee   $1,210    $1,210    $1,210 Library operating budget
Wireless Printing License Annual Fee      $450       $450       $450 Library operating budget
Online Survey Tool Annual Fee      $200       $200      $200 Library operating budget
6 3D barcode scanners     $1,500 Champlin Grant
online calendar and meeting  room reservation license annual fee       $525        $525      $525 Library operating budget
4 Security Cameras    $6,000 Library operating budget
8 laptops    $7,193 RI Grant in Aid
12 pc’s    $7,965 Library operating budget
Server      $772 Library operating budget
Monitor      $285 Library operating budget
Digital Resources   $24,365      $26,757    $26,757 Library operating budget
Phone Lines     $840          $840         $840 Library operating budget
3D Printer     $4,766 Library operating budget
Website Software and new domain  $300 Library operating budget
RFID SUPPLIES TBD Library operating budget
RFID HARDWARE TBD Library Construction Budget
TOTAL $89,638 $64,349 $65,872

Evaluation

The Library staff will evaluate its technology program on an ongoing basis. Statistical data, web page hits, database usage counts, and workshop attendance will be continuously collected and reviewed.

Staff and patrons will be asked to complete online surveys. This will reinforce digital literacy training and will provide good feedback on how the program is meeting its goals.

2017
Customer Service Initiatives
Schedule monthly classes on current and popular technology applications
Launch ipad loan program
Library Operations
Acquire and install 3D barcode scanners
Implement schedule for self-directed staff training
Begin staged inventory of the library’s collection
Security
Assess security needs in anticipation of upgrading the security system.
2018
Customer Service Initiatives
Evaluate e-reader and ipad loan program for efficiency and manageability
Budget and purchase 8 laptops for digital literacy training
Library Operations
Complete staged inventory of the library’s collection and evaluate results
Security
Evaluate building security
2019
Library Operations
Implement inventory of entire collection
Research RFID; project pricing
Develop staged implementation plan if practical
Develop supply budget in preparation for implementation
Budget and purchase 13 pc’s

Library staff will perform ongoing evaluative strategies for all systems and services. Annual staff self evaluations will provide opportunities for staff to report on their technology competencies.
The Library’s webpage will be consistently monitored and updated.